Service
Shipping & Returns
Fast, tracked delivery on every order and a straightforward 30-day money-back guarantee. If anything isn't right, we'll make it right.
Free worldwide shipping
No minimum spend.
Ships in 24 hours
Monday to Friday.
30-day money-back
No questions asked.
Delivery
How long it takes
Orders are processed within 24 hours, Monday to Friday. You'll receive a tracking link by email as soon as your order ships.
Europe
3–5 business days
Tracked, duty-free within the EU.
United Kingdom
4–6 business days
Tracked. Duties may apply post-Brexit.
United States & Canada
5–8 business days
Tracked. Duties calculated at checkout.
Rest of world
7–12 business days
Tracked. Local duties may apply.
Weekend and holiday orders ship the next business day. If your package hasn't arrived within the expected window, reach out with your order number and we'll investigate with the carrier right away.
Refunds
The refund process, step by step
We want you to love what you buy. If you don't, here's exactly how a return works.
1. Request a return
Within 30 days of delivery, email us your order number and the reason. We reply within 24 hours with a return address and instructions.
2. Send it back
Pack the item unused and in its original packaging. Attach the label we provide and drop it off with the carrier.
3. We inspect
Once your return arrives we inspect it and confirm by email, usually within 1–2 business days.
4. Refund issued
Your refund is returned to the original payment method within 5–7 business days. Shipping is non-refundable.
Damaged or wrong items
If your order arrives damaged or you received the wrong item, contact us within 7 days with a photo and we'll send a replacement or issue a full refund, no return needed.
Shop with confidence
Every order is tracked and protected by our money-back guarantee.